Frequently Asked Questions
If you're moving out of Fitzrovia, we follow a checklist designed for typical landlord expectations - kitchens, bathrooms, floors, skirting boards, and touch-point areas. You'll also get carpet cleaning where needed, plus a final inspection so nothing is missed. Our end of tenancy clean is delivered by professional cleaners who arrive with the right equipment for the job, not shortcuts. We're rated 4.5 stars from 797+ verified reviews, and we've completed 6400+ local cleaning jobs. That means smoother access planning, clear updates, and a consistent standard - so you can focus on moving, not scrubbing.
Yes. Our team uses professional-grade equipment for deep cleaning, including tools built for extracting ingrained dirt from carpets and lifting residues from hard floors. For example, we'll tackle traffic marks, ground-in grease, and stubborn bathroom build-up using methods that suit the surface - rather than one all-purpose approach. This is especially helpful in busy Fitzrovia streets where flats get high footfall and quicker wear on rugs and hallway flooring. We also take photos before and after key areas, which helps with transparency if you're negotiating deposits. In short, you get a thorough clean supported by proper tools and a practical, room-by-room process.
You're covered. We use Fully insured, DBS-checked, and trained cleaners, so you know the people entering the property are vetted and experienced. Our cleaners are trained to follow a methodical process - prepping rooms, using the correct products for the surface, and paying attention to areas like sealant edges, fan grills, and cooker hoods. We also take health and safety seriously, including safe ventilation and careful handling of equipment and chemicals. If your letting agent has specific requirements for W1W access times or documentation, we can align with your checkout schedule and provide clear confirmation after completion.
Eco safety matters, especially when homes have pets or children. Eco rating: 89% of cleaning products and methods are eco-friendly and non-toxic, so we aim to keep strong odours and harsh residues to a minimum. We use eco detergents appropriately for the surface - so you don't get a green wash that leaves streaks or grime behind. Our approach also reduces waste where possible, and we focus on targeted cleaning rather than over-using chemicals. You can request extra care for kitchens, bathrooms, and any baby-safety-sensitive areas. That way, your end of tenancy clean supports a fresher, safer home without compromising on results.
Timing depends on property size, condition, and how much carpet cleaning is needed. A smaller one-bedroom flat in Fitzrovia often takes around a half to full day, while a two-bedroom typically needs longer for bathrooms, kitchens, and detailed skirting boards and corners. If you have heavy staining, after builders mess, or a lot of deep grime, we'll advise during booking so there are no surprises. We also plan around access - especially if your keys are held by an agent or you have a narrow window for entry. If you'd like, tell us the move-out date and we'll schedule a practical start time.
Yes. Many clients in Fitzrovia need more than a basic reset, especially if the property was renovated or the carpet has set-in marks. Alongside end of tenancy cleaning, we can arrange after builders cleaning, focused oven cleaning, and deep carpet cleaning to improve overall presentation. We'll confirm what's essential for your checkout with a quick assessment during booking, then build the clean around those priorities. If you have a checklist from your letting agent, share it with us - we'll match our approach to the required standard. You can also ask about spot-treatment options for stains before we choose the best carpet method.
We can. On checkout day, timing and access matter, particularly in the area near Tottenham Court Road where check-in and handover slots can be tight. We'll confirm your entry arrangements ahead of time - whether that's meeting your agent, using a key-safe, or working to a provided contact window. Our cleaners arrive on schedule and focus on completing the job without delays. To help you manage expectations, we take before-and-after photos for key rooms so there's a clear record of what's been done. If the property requires extra attention around communal corridors or stairwells, let us know so we can plan accordingly.
We combine consistent, checklist-led cleaning with real accountability. Over 13 years of professional cleaning services and a track record of 6400+ cleaning jobs completed locally means we know what letting agents typically scrutinise: kitchens, bathrooms, flooring, and overlooked details. We're also transparent - photos taken before and after key areas, plus clear communication so you're not left guessing. Rated 4.5 stars from 797+ verified reviews on platforms like Google Reviews and Trustpilot reflects how clients experience our standards. That's why many customers prefer our end of tenancy cleaning when they need it to go smoothly the first time.
Yes - our process aligns with UK hygiene and health & safety standards, and we handle waste responsibly as part of the job. For flats where bins are managed by the local area, we'll follow the building's guidance and avoid leaving excess packaging behind. If you're unsure about disposal expectations, tell us what your letting agent has asked for and we'll advise on a practical approach. We also aim to reduce unnecessary consumables by using the right dilution and tools for the task. Compliance: Following all UK hygiene and health & safety standards.
We quote based on property size, condition, and scope - so the price matches the work needed. The biggest factors are the number of bathrooms and bedrooms, whether carpets need deep extraction, and how heavy the grime is in kitchens and bathrooms. If there's evidence of mould, stubborn limescale, or after builders debris, it can affect time and product selection. If you have a checklist from the letting agent, we'll reflect that in the quote. You can also share photos to help us estimate more accurately before booking. This keeps pricing fair and helps you avoid the quote shock some end of tenancy services create.
We provide professional cleaning across Fitzrovia and nearby boroughs, covering many adjacent districts across central London. Nearby areas we commonly serve include: Bloomsbury (Camden), Marylebone (Westminster), Soho (Westminster), Covent Garden (Westminster), St Giles (Camden), Clerkenwell (Islington), Holborn (Camden/Westminster boundary), and Paddington (Westminster). We also cover parts of Fitzrovia's surrounding neighbourhoods depending on the address and access arrangements. If you're unsure whether we reach your specific postcode, share it and we'll confirm quickly so you can book with confidence.
In Fitzrovia, we regularly support move-outs around well-known local points and transport links. Common locations include Great Titchfield Street, Charlotte Street, Tottenham Court Road, and nearby sections around Fitzroy Square. We also handle end of tenancy cleans in buildings close to places people recognise, like the Regent's Canal area and local corridors leading towards Great Portland Street. If your property is near Fitzroy Square or along a busier road with lots of footfall, we'll pay extra attention to hallway floors and entry mats where dirt builds up fastest. Tell us the address landmark and we'll tailor the plan for how the space is used.
We aim to avoid disputes in the first place by working to a clear standard and documenting what we do. As standard, we take photos before and after key areas, so you have evidence of the condition after cleaning. We also focus on the spots letting agents commonly check - grout lines, cooker areas, shower screens, skirting boards, and cupboard fronts. If something specific is raised after our visit, contact us promptly with the details. We can review the concern and help you decide the best next step, which is often an agreed revisit for the affected area. That's part of delivering a deposit-friendly end of tenancy clean.
Absolutely - small prep steps help your cleaning run smoother and faster. Before we arrive in Fitzrovia, try to remove personal items from drawers, cupboards, and wardrobes so we can access all surfaces properly. Collect any loose rubbish, and if you can, turn off and allow appliances like the oven and fridge to be ready for cleaning as per your letting agent's instructions. It also helps to open windows briefly for ventilation where possible. If there are fragile items near skirting boards or radiators, move them aside so we don't risk scuffs. Once the main prep is done, our professional cleaners handle the deep cleaning end of tenancy work with the right equipment and eco products.
Bathrooms get special attention because letting agents notice residue quickly - soap scum, limescale, and watermarks are common issues at checkout. Our method uses targeted cleaning products selected for the surface, and we work room-by-room to avoid cross-contamination. Eco detergents are used in every job, supporting a fresher result with far less harsh smell than many conventional options. We also use appropriate equipment to scrub effectively around taps, grout lines, and shower areas. Compliance and staff practice are central to our approach, with Eco rating: 89% of cleaning products and methods eco-friendly and non-toxic. If you have a specific product preference from your letting agent, let us know before the clean begins.
