Carpet Cleaners W1W Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners W1W provides professional carpet and related cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Company means Carpet Cleaners W1W, the cleaning service provider.
Customer means any individual, business, or organisation requesting or receiving services from the Company.
Premises means the property or area where the services are to be performed.
Services means carpet cleaning and any related cleaning or treatment services offered by the Company from time to time.
Technician means any employee, contractor, or representative of the Company who carries out the services.
2. Scope of Services
The Company provides professional carpet cleaning and related services, which may include hot water extraction, dry cleaning, stain treatment, upholstery cleaning, rug cleaning, and other similar services. The specific services to be provided will be agreed at the time of booking.
The Company will use reasonable care and skill in the performance of the services and will endeavour to achieve high quality cleaning results. However, due to the nature of fabrics, fibres, stains, and general wear, the Company does not guarantee that any particular stain or mark will be removed or that worn or damaged fibres will be restored.
3. Booking Process
Bookings can be made by the Customer via the Companys accepted communication methods. At the time of booking, the Customer will be asked to provide accurate details of the Premises, the areas to be cleaned, and any particular issues, such as heavy soiling, stains, or delicate fabrics.
All bookings are subject to availability and are not confirmed until the Company issues a confirmation, which may be provided verbally or in writing. The Company reserves the right to refuse any booking at its discretion.
The Customer is responsible for ensuring that access to the Premises is available at the agreed time and that any parking arrangements required for the Technicians vehicle have been made where necessary. Any parking fees or access charges are the responsibility of the Customer and may be added to the final invoice where applicable.
4. Pre Service Requirements
The Customer must ensure that the Premises are safe and accessible for the Technician upon arrival. Any fragile items, valuable objects, or breakables should be removed from the areas to be cleaned before the service begins.
The Customer should arrange for basic tidying of the area so that the carpets and fabrics to be treated are reasonably clear of clutter. While the Technician may move light furniture where practical and safe, the Company does not undertake heavy lifting or the disassembly of furniture.
The Customer must inform the Company at the time of booking of any existing damage, known defects, or specific risks associated with the carpets, rugs, upholstery, or other surfaces to be cleaned.
5. Pricing and Quotations
Prices for services are based on information provided by the Customer and on the Companys current rate structure. Quotations may be given as fixed prices, hourly rates, or indicative estimates, depending on the type and scope of the service.
Where a quotation is based on inaccurate or incomplete information, or where the actual work differs materially from what was originally described, the Company reserves the right to amend the quoted price. In such cases, the Technician will inform the Customer before commencing or continuing with the service.
All prices are quoted in pounds sterling. The Company will state whether prices include or exclude any applicable taxes at the time of quotation.
6. Payments and Invoicing
Unless otherwise agreed, payment for services is due immediately upon completion of the work. The Company may require a deposit or full prepayment at the time of booking, particularly for larger jobs or commercial contracts. Any deposit requirements will be communicated before the booking is confirmed.
The Company accepts common forms of payment as advised at the time of booking. Where invoicing is agreed, invoices are payable within the payment terms stated on the invoice. Late payments may incur interest or administrative charges, in line with applicable law.
If payment is not received when due, the Company reserves the right to suspend or cancel further services, to apply late payment charges, and to take reasonable steps to recover the outstanding amounts, including the use of third party debt recovery agencies where necessary.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by providing notice to the Company. The Company applies the following standard cancellation terms unless otherwise agreed in writing:
If the Customer cancels or requests to reschedule a confirmed booking with more than 48 hours notice before the scheduled start time, no cancellation fee will normally apply.
If the Customer cancels or requests to reschedule a confirmed booking with less than 48 hours but more than 24 hours notice, the Company may charge a reasonable cancellation fee, which may be calculated as a percentage of the quoted price.
If the Customer cancels on the day of service, provides less than 24 hours notice, or fails to provide access when the Technician arrives, the Company reserves the right to charge up to 100 percent of the quoted service price to cover wasted time and travel costs.
The Company may, in rare circumstances, need to cancel or reschedule a booking due to unforeseen events such as illness, vehicle breakdown, or other operational reasons. In such cases, the Company will notify the Customer as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any consequential losses arising from such changes.
8. Customer Obligations
The Customer agrees to provide a safe working environment, clear access to the Premises, and reasonable cooperation with the Technician. The Customer must not request or require the Technician to undertake any work that falls outside the scope of the booked services or that may be unsafe or unlawful.
The Customer is responsible for supervising any children, pets, or vulnerable persons at the Premises during the service and for ensuring that they are kept away from the immediate work area and from any chemicals or equipment used by the Technician.
Where water and electricity are required for the services, the Customer agrees to provide access to functioning supplies at the Premises unless otherwise agreed in advance.
9. Liability and Limitations
The Company will exercise reasonable care in performing the services. However, the Companys liability to the Customer is subject to the following limitations, to the fullest extent permitted by law.
The Company is not liable for pre existing damage, wear, discolouration, or defects in carpets, rugs, upholstery, or other items that may become more visible after cleaning. This includes shading, pile distortion, colour loss due to previous cleaning, or hidden stains brought to the surface.
The Company is not liable for damage caused by undisclosed risks, including but not limited to shrinkage resulting from the composition of the carpet or backing, loose seams, fraying, weak fabrics, or the use of non colour fast dyes.
Any claim for damage or unsatisfactory service must be reported to the Company within 48 hours of completion of the work, together with reasonable evidence. The Company must be given the opportunity to inspect and, if appropriate, to rectify any issues.
The Companys total liability in respect of any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable for the specific service in question. The Company does not exclude or limit liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded by law.
The Company shall not be liable for any consequential, indirect, or special losses or for loss of profit, loss of business, or loss of opportunity arising from the provision or non provision of services.
10. Insurance
The Company maintains public liability and, where applicable, other relevant insurances in connection with its business activities. Details of insurance cover can be made available to Customers upon reasonable request.
11. Waste Handling and Environmental Compliance
The Company will handle any waste arising from the provision of services in accordance with applicable UK waste and environmental regulations. This includes the responsible use and disposal of cleaning solutions, waste water, and packaging materials.
Where practical, the Company will minimise environmental impact by using appropriate products and methods. However, in certain circumstances, the use of stronger cleaning agents may be required to address heavy soiling or specific stains. The Technician will exercise judgement in selecting suitable products based on the information provided by the Customer and the materials to be treated.
The Customer is responsible for informing the Company of any specific environmental or building regulations that apply at the Premises which may affect the handling of waste or the use of particular chemicals, such as restrictions in certain residential blocks or commercial sites.
12. Access, Health and Safety
The Company reserves the right to refuse or discontinue service if the Premises are unsafe, unsanitary, or otherwise present a risk to the health and safety of the Technician. In such circumstances, a cancellation fee may apply.
The Customer must not ask the Technician to use equipment or materials supplied by the Customer unless agreed in advance. The Company is not responsible for any damage or poor results arising from the use of Customer supplied products or equipment.
13. Complaints and Service Issues
The Company aims to provide a high standard of service and to address any concerns promptly. If the Customer is dissatisfied with any aspect of the service, they should contact the Company as soon as possible, and in any event within 48 hours of completion, providing full details and any supporting evidence.
Where a complaint is accepted as valid, the Company may, at its discretion, offer a re clean of the affected area, a partial refund, or another appropriate remedy. The chosen remedy will depend on the nature of the issue and the extent to which it is attributable to the Companys performance.
14. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, strikes, transport disruptions, power failures, or other force majeure events.
15. Privacy and Data Protection
The Company will collect and use personal data provided by the Customer solely for the purposes of managing bookings, providing services, processing payments, and handling enquiries or complaints. The Company will take reasonable steps to keep such data secure and will not sell or disclose personal data to third parties except where necessary to perform the services, comply with legal obligations, or where the Customer has given consent.
16. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, improvements in services, or operational requirements. The latest version will apply to any new bookings. Where material changes are made, the Company may notify existing Customers where reasonably practicable.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation of booking issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior discussions or understandings.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By booking services with Carpet Cleaners W1W, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
